1. What types of products do you offer?
We offer a wide range of products tailored for diabetes management, including supplements, diabetic-friendly foods, and various diabetes-related products like glucose monitors, lancets, and more. Our aim is to provide everything you need to manage your diabetes effectively in one convenient place.
2. Are your products safe for people with diabetes?
Yes, all of our products are carefully selected with diabetes management in mind. We work with trusted suppliers and ensure that all our products meet the necessary safety and quality standards. However, we always recommend consulting with your healthcare provider before trying any new supplements or dietary changes.
3. Do you offer any personalized recommendations?
Absolutely! We understand that managing diabetes can be complex and unique to each individual. That’s why we offer personalized recommendations through our free 30-minute consultation service. During the consultation, we can discuss your specific needs and suggest products that may be beneficial for you.
4. How do I know which supplements are right for me?
Choosing the right supplements depends on your specific health needs and goals. We offer detailed product descriptions and customer reviews to help guide your decision. For personalized advice, consider booking a free consultation with our experts.
5. Can I trust the quality of the food products you sell?
Yes, we prioritize quality and only offer foods that are low in sugar, carbs, and other ingredients that are generally safe for diabetics. We source our products from reputable brands known for their commitment to health and nutrition.
6. How long does shipping take?
Shipping times vary depending on your location, but we strive to process and ship all orders within 1-2 business days. You can expect to receive your order within 5-7 business days. For international orders, shipping times may vary.
7. What is your return policy?
We want you to be completely satisfied with your purchase. However, we only offer refunds for un-opened items. You can return it within 36 hours. We do not offer refunds for Foods or CGMs. Please see our Refund Policy page for more details.
8. Do you offer international shipping?
Yes, we do offer international shipping. Shipping rates and delivery times will vary depending on the destination. Please check our Shipping Policy page for more information.
9. Are there any discounts or promotions available?
We regularly offer discounts and promotions on various products. Be sure to sign up for our newsletter to stay updated on the latest deals and offers. You can also check our Promotions page for current discounts.
10. How can I contact customer support?
If you have any questions or need assistance, our customer support team is here to help. You can reach us via email at glucosegossiphub@gmail.com or through the contact form on our website or our social media. We aim to respond to all inquiries within 24 hours.
11. How can I Pay?
We have 3 types of Payment Methods on checkout. You can pay via PayPal, or via Mpesa using our Manual Payment or Paystack. Paystack offers a Mpesa option.
12. Can I Pay on delivery?
We only allow Pay on delivery for some items. Please contact us if you prefer to pay on deliver.
13. How do you do your delivery?
Well it depends on your location. We can either send a rider (across Nairobi), Outside Nairobi we prefer to use G4S or Wells Fargo
14. What are the Pre-order Items?
These are the items that are out of stock or those that we only buy on request from the customer. Most of these items are not available within so we have to order them from outside. In such a case, the customer sends us a list, we send an invoice with the total amount, we ask the Customer to pay 50% and the rest upon receiving the items. Pre-order items may take 7-21 days to be delivered.
15. What are Same day Service?
Well if you see this Ribbon (Same Day) on certain products and mostly foods, please be aware that the products/foods will need to be prepared and sent to you same day. Contact us for arrangement on such items.